TrueScripts expanded its digital infrastructure with a new Partner Portal designed to streamline claim management and enhance partner engagement. Built using the existing Member Portal as a template, the portal supported secure registration, profile management, and detailed claims access for partner users.
The application was developed within TrueScripts’ Azure DevOps ecosystem, utilizing APIs provided by TrueScripts to interface with internal systems. The portal emphasized ease of use, data security, and real-time insights, aligning with TrueScripts’ commitment to efficient and transparent healthcare benefit management.
Key Features
- UI/UX
Based on the existing Member Portal layout, with added support for mobile devices. - Federated Admin Accounts
Allows administrators to securely access the system and assist users across multiple client organizations through role-based permissions. - Custom Registration Workflow
Robust custom registration workflow, incorporating email domain validation, CAPTCHA security, and opt-in communication preferences to ensure secure and compliant user onboarding. - Profile Management
Users have access to a streamlined profile management interface, allowing them to update contact information and manage their communication preferences with ease. - Claims Access
The portal provides advanced claims access, enabling users to search and export claim data by member and date range, with real-time results powered by API integration and dynamically calculated benefit percentages. - User Analytics
Built-in user analytics track login activity and usage patterns, providing valuable insights into portal engagement and supporting data-driven decision-making. - Integrated Data Architecture
Shared registration tables between Member and Partner portals, utilizing Entity Framework and SQL-driven APIs to ensure consistency and efficiency across systems. - Unit Testing Framework
Comprehensive unit testing framework integrated throughout the codebase, enabling early detection of defects, supporting continuous integration, and ensuring the stability and reliability of core application functionality.
Key Benefits
- Secure Administrative Access
Federated admin accounts enable secure, role-based access for administrators to support users across multiple client organizations. - Streamlined and Secure Onboarding
A robust custom registration process enhances security and compliance with email domain validation, CAPTCHA, and opt-in communication options. - Self-Service Profile Management
Users can easily maintain up-to-date contact information and manage preferences, reducing administrative overhead. - Real-Time Claims Visibility
Advanced search and export capabilities allow users to efficiently access claims data with live API-driven results and benefit calculations. - Actionable User Insights
Built-in analytics provide visibility into login activity and user engagement, enabling data-informed improvements. - Unified Data Framework
A shared data architecture between portals ensures consistency, maintainability, and efficient data handling through Entity Framework and SQL-based APIs. - Scalability
Designed to accommodate partner growth and evolving user needs through extensible architecture and shared resources.
